The Customer Service Team plays a leading role in helping Headrow achieve the highest standards of customer service by effectively responding to and resolving most of our customer's enquiries as their first point of contact with Headrow.
The team deal with all incoming calls and visitors. They aim to be able to provide an immediate answer to 70% of customer enquiries. This means whether its reporting a repair, making a rent enquiry, asking about a re-housing, or making a complaint the customer service team will be able to give a response.
We call back a small percentage of people who have used the service as part of our customer feedback processes. In this way we will be able to find out how effective the team are, what our customer think of the services and any areas for improvement.
Leeds Office
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Goole Office
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Sheffield Office
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Ingots Building
Cemetery Road
Yeadon
LEEDS
LS19 7UP
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19 Delamere Walk
Fairfield Estate
Hook Road
Goole
East Riding
DN14 5LN
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Brunswick Garden Village
Station Road
Woodhouse
Sheffield
S13 7RB
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Tel (0113)2504337
Fax (0113) 2508205
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Tel (01405) 766073
Fax (01405) 763508
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Tel (0114) 2940157
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